Job Responsibilities
  1. Responsible for meeting and delivering all commercial aspects of the account and with the support of a multifunctional Customer Focus Team (CFT) coordinate the delivery of products and services, aligned with the expectations of the client.
  2. Coordinates the development and implementation of Global Account strategies and projects through the CFT.
  3. Ensure compliance to contract and/or customer-specific requirements/Statement of Work (SOW) and be responsible for documenting additional agreements not included in the contract.
  4. Develop and maintain business relationships; Maximize customer satisfaction. Manage the relationship with the customer through monthly or quarterly reviews, or as needed, to communicate deliveries, open commitments, or overall progress of the account.
  5. Coordinates with the CFT the actions necessary for compliance with the targets agreed with the customer (quality, testing, materials, processes, etc.)
  6. Coordinates the process of Viewpoint, where customer and GAM satisfaction is reviewed; It includes the implementation of actions with the organization to improve.
  7. Monitors, reports and coordinates any troubleshooting of accounts receivables (AR).
  8. Approves changes to standard costs and updates sales price at least every quarter. Claims raw materials revaluation to the customer when applicable.
  9. Coordinate communication and relationship with the segment group on account strategy and commercial aspects.
  10. Coordinates with the CFT the introduction of new products through FPLC methodology and is accountable for tracking project completion on time.
  1. Candidate must possess at least a Bachelor’s Degree, Post Graduate Diploma, or Professional Degree, in a related discipline.
  2. At least 3 years of working experience of working experience and exposure in Program Management.
  3. Candidates fluent in Mandarin preferred as the role requires candidates to deal with Mandarin-speaking clients.
  4. Understand the business and can forecast revenue and control costs ensuring compliance with the quote and contract agreements.
  5. Ability to read, analyze, and interpret technical operations, supply chain, and financial reports. Ability to respond to common inquiries or complaints from customers.
  6. Ability to effectively present information to internal and external executive management.
  7. Demonstrates expert functional, technical, and people and/or process management skills.
  8. Possess strong, effective communications skills.
  9. Able to work independently and customer focused.